> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryingrow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

This guide provides solutions to common issues you may encounter while using InGrow.

## Profile Sync Issues

**Problem: My profile is stuck in the "Syncing..." status.**

* **Wait for the initial sync:** The initial synchronization process can take up to one hour. Please be patient and wait for the process to complete.
* **Check your email:** You will receive an email notification when the initial sync is complete.
* **Refresh the page:** Sometimes the status indicator does not update in real-time. A simple page refresh can solve the issue.
* **Contact support:** If the sync has been running for more than two hours, please contact our support team for assistance.

**Problem: I don't see any signals after my profile has synced.**

* **Check the sync schedule:** New signals are primarily populated during the daily sync window (2:00 AM - 5:00 AM IST).
* **Verify profile activity:** Ensure that the tracked LinkedIn profile has recent posts with engagement.
* **Confirm your plan limits:** If you are on the Free plan, you can only track one profile and view a limited number of signals.

## Webhook Issues

**Problem: My webhook endpoint is not receiving any data.**

* **Verify your endpoint:** Use the "Test" button in the Integrations page to confirm that your endpoint is connected and can receive data.
* **Check for HTTPS:** InGrow only supports HTTPS URLs for webhooks.
* **Review your server logs:** Check your server logs for any incoming requests from InGrow and for any errors that may have occurred.
* **Validate your response:** Ensure that your endpoint is returning a successful (200-299) HTTP status code.
* **Check your plan:** Webhook access is only available on the Pro and Business plans.

**Problem: I am receiving duplicate webhook deliveries.**

* **Implement idempotency:** Use the unique `id` of each signal to detect and handle duplicate deliveries in your application.

## Export Issues

**Problem: The "Export CSV" button is disabled.**

* **Check your plan:** CSV export is only available on the Starter plan and above.
* **Ensure signals exist:** You must have at least one signal to export.

**Problem: The exported CSV file is missing some fields.**

* **Check your filters:** The content of the CSV export is affected by the filters you have applied.
* **Review the signal data:** Some fields in the CSV may be empty if the corresponding data is not available for a particular signal.

## Authentication Issues

**Problem: I was unexpectedly logged out of my account.**

* **Session timeout:** For security reasons, you will be automatically logged out after a period of inactivity.
* **Multiple devices:** Logging in on a different device may invalidate your previous session.
* **Browser issues:** If you are persistently being logged out, try clearing your browser's cache and cookies.

## Billing Issues

**Problem: My payment failed.**

* **Update your payment method:** Use the Stripe billing portal in your Settings to update your payment information.
* **Check your card details:** Ensure that your credit card has not expired.
* **Contact your bank:** Verify that your bank allows international payments.

**Problem: I can't access the features of my new plan after upgrading.**

* **Verify your plan:** Check your current plan in the Settings page to ensure the upgrade was successful.
* **Refresh your session:** Log out and log back in to your account to refresh your session and access the new features.
* **Contact support:** If you are still unable to access the features of your plan, please contact our support team for assistance.