Skip to main content
This guide provides solutions to common issues you may encounter while using InGrow.

​
Profile Sync Issues

Problem: My profile is stuck in the “Syncing…” status.
  • Wait for the initial sync: The initial synchronization process can take up to one hour. Please be patient and wait for the process to complete.
  • Check your email: You will receive an email notification when the initial sync is complete.
  • Refresh the page: Sometimes the status indicator does not update in real-time. A simple page refresh can solve the issue.
  • Contact support: If the sync has been running for more than two hours, please contact our support team for assistance.
Problem: I don’t see any signals after my profile has synced.
  • Check the sync schedule: New signals are primarily populated during the daily sync window (2:00 AM - 5:00 AM IST).
  • Verify profile activity: Ensure that the tracked LinkedIn profile has recent posts with engagement.
  • Confirm your plan limits: If you are on the Free plan, you can only track one profile and view a limited number of signals.

​
Webhook Issues

Problem: My webhook endpoint is not receiving any data.
  • Verify your endpoint: Use the “Test” button in the Integrations page to confirm that your endpoint is connected and can receive data.
  • Check for HTTPS: InGrow only supports HTTPS URLs for webhooks.
  • Review your server logs: Check your server logs for any incoming requests from InGrow and for any errors that may have occurred.
  • Validate your response: Ensure that your endpoint is returning a successful (200-299) HTTP status code.
  • Check your plan: Webhook access is only available on the Pro and Business plans.
Problem: I am receiving duplicate webhook deliveries.
  • Implement idempotency: Use the unique id of each signal to detect and handle duplicate deliveries in your application.

​
Export Issues

Problem: The “Export CSV” button is disabled.
  • Check your plan: CSV export is only available on the Starter plan and above.
  • Ensure signals exist: You must have at least one signal to export.
Problem: The exported CSV file is missing some fields.
  • Check your filters: The content of the CSV export is affected by the filters you have applied.
  • Review the signal data: Some fields in the CSV may be empty if the corresponding data is not available for a particular signal.

​
Authentication Issues

Problem: I was unexpectedly logged out of my account.
  • Session timeout: For security reasons, you will be automatically logged out after a period of inactivity.
  • Multiple devices: Logging in on a different device may invalidate your previous session.
  • Browser issues: If you are persistently being logged out, try clearing your browser’s cache and cookies.

​
Billing Issues

Problem: My payment failed.
  • Update your payment method: Use the Stripe billing portal in your Settings to update your payment information.
  • Check your card details: Ensure that your credit card has not expired.
  • Contact your bank: Verify that your bank allows international payments.
Problem: I can’t access the features of my new plan after upgrading.
  • Verify your plan: Check your current plan in the Settings page to ensure the upgrade was successful.
  • Refresh your session: Log out and log back in to your account to refresh your session and access the new features.
  • Contact support: If you are still unable to access the features of your plan, please contact our support team for assistance.
⌘I